Frequently Asked Questions
Everything you need to know about our jewelry and services
What materials are Gnoce jewelry pieces made of?
All Gnoce jewelry is crafted from high-quality 925 sterling silver, which is nickel-free, lead-free, and cadmium-free, making it safe for sensitive skin. We also use 18k gold plating and high-grade cubic zirconia for added brilliance.
How long does shipping take to Poland?
Standard shipping to Poland typically takes 7-15 business days. Please note that personalized or custom-made items require an additional 3-5 business days for production before they are dispatched.
Can I return my order if I am not satisfied?
Yes, we offer a 60-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition. Please note that personalized items are generally non-returnable unless there is a quality defect.
Does Gnoce jewelry fit other brand bracelets?
Yes, our charms and beads are designed with a standard hole size of approximately 4.5mm, making them compatible with most major European-style charm bracelets, including Pandora.
What payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other localized payment options available at checkout.
How should I care for my jewelry?
To maintain the shine of your jewelry, avoid contact with harsh chemicals, perfumes, and water. Clean your pieces regularly with a soft polishing cloth and store them in a cool, dry place when not in use.